FAQs
My Account
Q: Do I need an account to shop with you?
A: No. You can shop as a guest.
However, creating an account makes checkout faster and lets you save your details for future orders.
Q: How do I create an account on MahumAsad.com?
- Click Sign In
- Select Create an account
- Fill in your details and submit
If you face any issues, our customer care team will assist you.
Q: I forgot my password how do I reset it?
A: Go to the Sign In page and click Forgot password. Enter your email and submit. You’ll receive an email with reset instructions.
Q: How can I update my account details?
A: Sign in and go to My Account. You can edit and update your details anytime.
Q: How can I update my shipping and billing address?
A: Sign in → My Account → update your address and save it for future orders. If you need to change the address for an order you’ve already placed, contact customer care immediately. Changes are only possible if the order has not been processed.
Q: What are the benefits of having an account?
A: With an account, you can:
- Update your password
- Save and update billing/shipping addresses
- Track your order status
- View order history
- Manage email preferences
- Maintain your address book
Order
How do I place an order?
- Sign in (or continue as guest)
- Browse and select items
- Add items to your Shopping Bag
- Proceed to checkout
- Enter shipping + billing details
- Choose payment method
- Review and place your order
Q: How will I know if my order is received?
A: After placing your order, you’ll receive an order confirmation email from customer@mahumasad.com.
For Pakistan orders, you may also receive a confirmation call on the next working day.
If we don’t hear back within 3–4 days, the order may be cancelled (and refunded where applicable).
Q: I didn’t receive an order summary email what does it mean?
A: You should receive the order summary within 15 minutes (check Spam/Junk folder too).
If you didn’t receive it, it may mean the order wasn’t placed successfully.
Please place the order again or check My Account → My Orders to confirm.
Q: There’s a missing item in my order what should I do?
A: Please contact customer care at +92 300 1496102.
Q: How can I view my order details and history?
A: Sign in → My Account → open the order you want to view.
Q: How do I track my order?
A: Once your order is dispatched, you will receive a tracking link by email.
Q: Can I cancel my order?
A: Unfortunately, once an order is processed, it cannot be cancelled.
Q: Can I change (amend) my order after placing it?
A: Once processed, we cannot amend orders. This includes:
- Size or color changes
- Removing or adding items
- Changing payment method
- Changing delivery mode
Q: Can I add items to an existing order?
A: No. Orders cannot be combined or updated after processing.
Q: My order was cancelled due to online security will I be charged?
A: If we cancel due to security screening, we usually do not capture payment. If your card shows a charge, it will be reversed. If you still see a charge, email the transaction reference to mahumasad.official@gmail.com so we can verify it. If we cannot trace it, you may need to contact your bank.
Q: An item disappeared from my shopping bag why?
A: Adding an item to the cart does not reserve it. If it sells out before checkout, it may be removed automatically.
Q: Does adding an item to my cart reserve it?
A: No. Items are only confirmed once checkout is completed.
Online Security
Q: What is online security fraud screening?
A: It’s a protection step to prevent fraudulent card transactions and keep customers safe.
Q: Why might you request personal information?
A: In rare cases, we may request verification documents for payment security.
To avoid delays, please email clear scans/photos of requested documents.
Q: Is my personal information secure?
A: Yes. Your information remains confidential and is accessed only by authorized staff. We do not rent, sell, or share your information without consent.
Q: Will I get an online security email every time I place an order?
A: Verification is generally a one-time process, but may be required again if you use a different card or change billing/shipping details.
Q: Will security verification delay my delivery?
A: It may. Delivery timing depends on how quickly documents are submitted and verified.
Q: What if I don’t respond to verification emails?
A: If you do not respond within the given time, your order will be automatically cancelled.
Shipping Restrictions
Q: Are there any restricted areas you don’t ship to?
A: We currently cannot ship to:
- PO Boxes
- Military/protected locations
If delivery fails due to restricted areas, shipping charges for return/attempted delivery will be borne by the buyer. We recommend checking local customs rules before placing an international order.
Undeliverable Packages
Q: Why would a package be marked undeliverable?
A: If delivery fails due to incorrect information or repeated non-availability, the shipment may return to us.
Q: What happens if I provide an incorrect address?
A: If the address is incorrect/outdated, the parcel may be returned. Please double-check your address while placing the order.
Q: How is delivery processed?
A: Courier partners usually attempt delivery twice and may require a signature. They may call the recipient to rearrange delivery (please provide an active number with country/area code).
Q: What should I do if this order is a gift?
A: Please inform the recipient in advance. If they refuse delivery, charges for undeliverable packages may apply.
Delivery Dates
Q: Can you guarantee a delivery date?
A: Currently, we cannot guarantee exact delivery dates. Delivery depends on payment approval, fraud screening, and stock availability.
For urgent deliveries, contact +92 300 1496102 and we will try our best.
Returns & Exchange
Q: I received a defective item what should I do?
- Defective items can be returned to the MAHUM ASAD office within 7 days of delivery, in original condition with tags.
- No cash/credit card refunds a discount code will be offered instead.
- Sale items cannot be exchanged in-store or online.
Q: I received an incorrect item what should I do?
A: Incorrect items can be returned to the MAHUM ASAD office if they are unused and in original condition. International orders cannot be returned or exchanged.
Technical Difficulties
Q: I’m getting an error while placing my order what should I do?
A: Please share a screenshot or the exact error message on +92 300 1496102 for assistance.
Pricing on MahumAsad.com
Q: Is online pricing the same as retail stores?
A: Pricing may vary by destination/country. In rare cases, there may be price errors we are not liable for such errors. If needed, customer care will contact you before proceeding.
Q: Do prices include shipping, duties, or taxes?
A: No. Shipping is calculated at checkout after selecting delivery mode. We offer Free Shipping within Pakistan.
International orders may have customs duties/taxes depending on the destination, payable by the buyer.
Price Adjustments
Q: Do you offer price adjustments after purchase?
A: No. Price adjustments are not applicable.
Promotions
Q: What promotions do you offer?
A: We may offer limited-time discounts, special promotions, and vouchers (while stocks last).
Q: What are the terms and conditions for promotions?
A: Each promotion has its own terms (expiry, usage, eligibility). Please read the terms before applying.
Q: What if a promotion has expired?
A: Expired promotions cannot be used.
Q: Are online promotions different from retail store promotions?
A: Yes. Some promotions are exclusive to online orders and may not apply in retail stores.
Online Safety & Security Tips
Q: How can I protect my account and shopping experience?
A: Follow these steps that are given below
- Log out after using public devices
- Keep passwords private
- Use strong passwords (6+ characters, mixed case, numbers)
- Avoid using your name/email in passwords
- Do not reuse passwords across sites
- Be careful with suspicious emails and links
Q: Will you ever ask for my password or full card details?
A: No. We will never ask for your password or full credit card number.
In rare fraud verification cases, limited info may be required never share complete card details.
Q: What if I receive a suspicious call or email?
A: Do not respond. Contact us directly at +92 300 1496102.